FHP's Commercial Property Management team look after property interests of over 150 clients, engaging in constructive relationships with more than 1,400 of their tenants to maximise use and value of the properties.

We provide comprehensive end-to-end property management services, encompassing lease administration, tenant relations, facilities management, risk management and finance management.

Lease & Tenant Management

• All lease events are managed through our Re-Leased software, ensuring timely and efficient action by our property management team.
• Regular property inspections are undertaken by both property and facilities managers, with detailed notes and photographic records logged within our systems.
• Any tenant breaches are promptly identified, with clear advice provided on appropriate remedial actions.
• We review and advise on tenant alterations, fit-outs, lease assignments, and sub-letting applications.
• Acting as the primary point of contact, FHP manages all tenant communications, requests and queries, proactively resolving issues and disputes through open and transparent engagement.

Facilities Management

• Our dedicated facilities management team and helpdesk function handle all reactive repairs and maintenance, alongside the implementation and oversight of planned preventative maintenance programmes.
• Maintenance contracts are regularly procured and retendered through our trusted network of contractors and suppliers, ensuring high standards of service and value for money across all sites.
• Facilities managers maintain regular communication with contractors, suppliers and on-site teams to monitor performance and quality of workmanship.

Risk Management

• We oversee health & safety and compliance audits across client properties with all documentation securely stored on Re-Leased for ease of access.
• FHP can assist with the placement of building insurance, compliance with policy requirements and the management of insurance claims on behalf of clients.
• Vacant properties are regularly inspected and maintained, with utilities managed and advice provided on business rates mitigation where required.

Finance Management

• Rent collection and administration are managed through RICS-compliant client money accounts.
• Property managers prepare service charge budgets with ongoing monitoring and year-end reconciliations undertaken in line with the RICS Service Charge Code of Practice.
• Annual reviews of service charge caps and apportionment matrices are carried out.
• Regular reporting is provided on credit control, budget performance, and expenditure.
• We deliver a full financial property management service, supported by detailed and transparent client reporting.
• Supplier invoices are processed in accordance with authorised work orders raised by the facilities management team, following robust approval procedures.
• Where required, our team can also prepare and submit VAT returns on behalf of clients.